F.A.Q | Welcome to www.buycheapbags.info


1.Do I need to have an account to place an order?

You can choose to use our guest checkout to place an order but by creating an account you can check out faster, track your orders, update your profile information and manage your email subscriptions.

2.I have forgotten my password,how should I do?

It happens. Just go to My Account, click on the ‘Forgot your password’ link and enter the email address you registered with. You will receive an email shortly reminding you of your password.

3.I can’t log into My Account,how should I do ?

If you are having problems logging in to your account, make sure that you have typed the correct email address and password. If you are still can’t log in email us.

4.How can I place an order online?
Click on the item you wish to purchase, then click "add to cart". At the Shopping Cart Page, you can continue to shop other bags or proceed to “checkout”.

5.How long does it take for the shipping?
It usually takes 5-7 working days.we will e-mail you the tracking details in time.

6.Will I get an order confirmation?
We will send you a confirmation email with the detailed order information shortly after you have placed an order.

7.Can I exchange or return bags?
Yes,you can .please contact our customer service via e-mail in 24 hours after receiving the bags.

8.When will my products be delivered?
After an order is placed, normally it takes us 3-5 working days to process the order. After that, your order will be shipped out, and a confirmation email with the tracking number and link will be sent to you by email.

9.How to get wholesale price?
If you buy more than one piece once, we can give you reasonable discount. The larger quantity, the more discount would be given.

10.Why is my payment declined?

The most common reason is that the address you entered is not the same address on your credit card. A simple typing error may also cause the transaction to be refused, including entering the wrong credit card number, country, expiration date or incorrect CVN-code (the security number on the back of your card). If that happens, try again with the correct billing address.

If your credit card is still not admitted, some ways are suggested:
Make sure your credit card is still not over its limit
Make sure your credit card has not expired
Make sure you typed the name correctly on the front of the card
Wait one day and try again
Try a different credit card

Any more questions please feel free to contact our customer service burberrystore01@gmail.com ,we will give you reply in 24 hours.

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